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Frequently Asked Questions

I have just registered online but can't login to any e-Resources. 

  • When you apply online to become a member of the State Library you will be assigned a temporary membership number which will allow you to use certain services but not allow you to access e-Resources until you are issued with your permanent mylibrarycard. In addition, you will need to provide evidence that you are a resident of Western Australia. 
  • If you live in the Perth metropolitan area you can pick up your mylibrarycard from the welcome desk on the ground floor.
  • If you live outside the Perth metropolitan area we will post your mylibrarycard to you.  Please allow 5 working days for it to arrive.
I am a member of a Western Australian public library with a public library membership card.  Can I use that membership card to access State Library's e-Resources from home?

  • You can use your WA public library card to access State Library of Western Australia's e-Resources but you will have to register to join the State Library and ask staff to add your public library membership card details at the time of registration.
I am logged in, but when I select an e-Resource it will not allow me to view the contents and there is a message that says the number of users exceeds the licence.

  • Some of our licenced e-Resources only allow a certain number of clients to use the resource at the same time.  Please wait and try again.
I am logged into an e-Resources and found a reference to an article but I can't find the full text.

  • Some of the e-Resources in our collection are bibliographic databases or indexes and do not provide electronic full text. The State Library does however, subscribe to many of the journals referrred to in these e-Resources. Once you have the details of the required article you can go to our catalogue and search for the journal title and ask staff how you can request a copy of the article.
I have a mylibrarycard and have logged in and selected an e-Resource but can't access it from home.
  • Not all of State Library's e-Resources can be accessed from home and are only licenced for client access onsite at the State Library.

Page last updated: Wednesday 8 June 2011